The three types of user
Admin
The agency back-office. Full oversight of every advisor, client, and policy, and
control over the product catalog and agency settings.
Advisor
The front-line salesperson (also called an agent). Works their own book of leads
and clients from prospect to issued policy.
Customer
The policyholder. A self-service portal to view policies, pay and download invoices,
manage nominees, complete KYC, and raise requests.
What an admin can do
As an admin you see and manage everything across the agency:- Every advisor’s leads, clients, policies, payments, commissions, and claims.
- The full product catalog: create and edit the plans your advisors sell.
- Application approvals: review a proposal and approve it to issue a policy, all from one page.
- Claim processing: review, approve, and settle claims.
- A single Updates feed of everything happening across the agency (leads, applications, policies, payments, service requests, and feedback), which only admins see.
- Setting a new customer’s portal password when you add or convert their lead, so they can sign in right away.
- Agency configuration: commission and tax defaults, grace and free-look windows, and the scoring rules that drive lead priority and lapse risk.
What an advisor can do
As an advisor you work your own book of business:- Capture and qualify leads, and log every call and follow-up.
- Run a need analysis and build a sales illustration to recommend the right plan.
- File an e-application with nominees, health declarations, and the client’s consent.
- Complete a client’s KYC and manage their record.
- Record premium payments and track the commission you earn on each one.
- Keep your own digital-card microsite (your public profile) up to date.
What a customer can do
As a policyholder you have a portal built just for you:- View all your policies and their details.
- Explore the plans on offer and see the applications and advisory prepared for you.
- See and download your invoices and premium receipts.
- Manage the nominees on your policies.
- Complete or update your KYC.
- Raise a service request (address change, contact change, nominee change, and more).
- Send feedback and read notifications from your advisor.
Field guide: the main areas at a glance
Leads & pipeline
Prospects flow through New, Contacted, Qualified, Proposal, and finally Converted
(or Lost). Each lead is scored Hot, Warm, or Cold to help you prioritize.
Need analysis & illustration
Assess a client’s coverage gap, then compare plans side by side with projected
premiums and maturity values.
Applications & policies
File an application, and on approval it becomes a policy with a premium schedule,
nominees, and key dates.
Payments & commissions
Every premium payment raises an invoice and accrues your commission (first-year on
the first payment, renewal thereafter).
Claims
Register a claim against a policy and follow it through review, approval, and
settlement.
Service & feedback
Customers raise requests and feedback from their portal; approved requests apply
automatically once completed.
Insurance Advisor keeps compliance in mind for you: nominee shares must add up to
100%, a minor nominee needs an appointee, only the last 4 digits of a client’s Aadhaar
are ever stored, and an application needs the client’s consent before it can be
submitted.
Best practices
- Work the pipeline in order. Move a lead through its stages rather than skipping ahead: capture, contact, qualify, propose, then convert. The system re-scores the lead as you go so your priorities stay accurate.
- Do the need analysis first. A quick needs assessment before you illustrate plans leads to a better recommendation and a cleaner application.
- Capture consent and complete KYC early. An application cannot be submitted without the client’s consent, and a policy runs smoothly when KYC is already verified.
- Record payments promptly. Each payment advances the premium schedule, raises the invoice, and books your commission, so keeping payments current keeps everything in sync.
- Watch renewals and lapse risk. The system opens renewals and flags at-risk policies for you daily. Acting on those alerts keeps policies in force.