Notices and Assessments

Roles involved: CA Staff drafts the response. CA Manager reviews the draft. CA Partner finalises and signs. CA Client views client-visible notices in their portal.

Upstream dependencies: A CA Engagement must exist for the client before you can log a notice against them. Downstream: A resolved notice feeds into the Client Compliance Health Score and appears in the Penalty Avoidance report if a demand was reduced or withdrawn.

Overview

A CA Notice record captures any statutory notice, intimation, show-cause notice, demand, or assessment order received from Income Tax, GST, TDS, or ROC authorities. Every notice lives in one place with its original document, the firm’s response, the demand amount, the due date for reply, and the final outcome. Notices are named automatically in the format NOTICE-YYYY-##### (for example, NOTICE-2025-00031). You do not assign names manually.

CA Notice list view showing notice name, client, authority type, received date, response due date, status, and priority

Who Uses This Feature

Role	What they do
CA Staff	Logs the notice on receipt, attaches the PDF, drafts the response
CA Manager	Reviews the drafted response, escalates priority notices to the partner
CA Partner	Finalises and signs the response, decides whether to share the notice with the client
CA Client	Views notices marked as client-visible in their portal

Before You Start

The client must have an active CA Engagement. You need to link the notice to the engagement so it appears in the client’s compliance history.
Have the original notice PDF on hand. Attach it immediately when logging the record.
Confirm the response due date from the notice itself. Do not leave this field blank.

Notice Types

Choose the type that best describes the authority and the form of the notice:

Category	Notice Types Available
Income Tax	143(1) Intimation, 143(2) Scrutiny Notice, 148 Reassessment Notice, Income Tax Other
GST	SCN (Show Cause Notice), DRC-01 (Demand Notice), ASMT-10 (Scrutiny), GST Other
TDS	TDS Default Notice
ROC	ROC Notice
Other	Anything that does not fit the above

Status Lifecycle

A notice moves through the following stages:

Open
  |
  v (Start work - CA Staff)
In Progress
  |
  v (Draft complete - CA Staff)
Response Drafted
  |
  v (Partner signs and files response - CA Partner)
Responded
  |
  v (Hearing scheduled - CA Manager)
Hearing
  |
  v (Outcome recorded - CA Manager or CA Partner)
Closed

Notice status progression from Open through Closed, showing who acts at each stage

Workflow: Managing a Notice

Step 1: Log the notice (Open)

Who: CA Staff On the day the notice is received, create a new CA Notice record. Path: CA Practice Management workspace shortcut: Notices, or Compliance Management group in the navigation cards. Fill in:

Client Engagement: link to the client the notice concerns.
Notice Type: select the correct authority and notice category.
Received Date: the date shown on the notice or the date it arrived at your office, whichever is earlier.
Response Due: the deadline for reply as stated in the notice. This field drives all reminder notifications.
Priority: set to Critical immediately if the response window is 7 days or fewer.
Demand Amount: the tax or penalty amount the authority has raised in the notice. Enter zero if no demand is raised.
Section / Rule: the specific provision under which the notice was issued (for example, “143(2)” or “Section 73(1)”).
Notice Reference Number: the DIN (Document Identification Number) or other reference printed on the notice.
Related Statutory Form: the return or form this notice concerns (for example, a 143(1) intimation relates to an ITR filing).
Summary: write a plain-language description of what the notice says and what the authority is demanding. This is the first thing the partner reads.

Attach the original notice PDF to the Notice Attachment field.

New CA Notice form showing Notice Type, Received Date, Response Due, Priority, and Notice Attachment fields

Step 2: Draft the response (In Progress to Response Drafted)

Who: CA Staff Click Start Work. Status moves to In Progress. Write the firm’s reply or submission in the Response field. This is a rich text field: you can include numbered points, tables, and references to attachments. When the draft is complete, click Response Drafted. The CA Manager receives an in-app notification to review.

Step 3: Review the response (Response Drafted)

Who: CA Manager Read the Summary and the Response. Check that:

The correct section and rule are cited in the response.
The Demand Amount matches the figure on the original notice.
All supporting documents are referenced or attached.

If the response needs changes, add a note in the Remarks field and notify the staff member. If the response is ready for the partner, escalate by updating the assigned partner on the record.

Step 4: Finalise and file the response (Responded)

Who: CA Partner Review the response. Once you are satisfied, click Mark as Responded. Status moves to Responded. Attach the signed response or submission to the Response Attachment field. Each submission should be uploaded here so the version history is complete. Decide whether to set Client Visible to Yes. Only set this after you have decided to share the notice with the client. The client sees the notice type, summary, demand amount, and current status in their portal.

Step 5: Hearing (if applicable)

Who: CA Manager or CA Partner If the authority schedules a personal hearing, update the Hearing Date field and move the status to Hearing. The record stays in Hearing until the hearing is concluded and an outcome is known.

CA Notice record in Hearing status showing the hearing date and the outcome field ready to be filled

Step 6: Record the outcome and close

Who: CA Manager or CA Partner Once the matter is resolved, select the Outcome:

Outcome	When to use it
Favourable	The authority accepted the firm’s position in full
Partly Favourable	The demand was reduced but not eliminated
Adverse	The authority upheld the original demand
Withdrawn	The authority withdrew the notice
Pending	The hearing or proceedings are ongoing

Click Close Notice. Status moves to Closed. A closed notice is no longer counted in the active workload but remains on the client’s record permanently.

Field Guide

Field	Description/Purpose
Client Engagement	The engagement this notice belongs to. Mandatory.
Notice Type	The statutory category and specific notice form. Drives filtering and reporting.
Received Date	The date the notice arrived. Used for ageing calculations.
Response Due	The deadline for the firm’s reply. Drives reminders and escalation.
Hearing Date	Date of any personal hearing scheduled by the authority. Optional.
Status	Current stage: Open, In Progress, Response Drafted, Responded, Hearing, or Closed.
Priority	Urgency: Low, Medium, High (default), or Critical.
Assigned To	The staff member responsible for drafting the response.
Demand Amount	The tax or penalty amount raised in the notice. Enter zero if no demand.
Section / Rule	The legal provision cited in the notice (e.g., “Section 73(1)”).
Notice Reference Number	The DIN or reference number on the notice face for external tracking.
Related Statutory Form	The return or filing this notice relates to. Linking this creates a cross-reference for audit trail purposes.
Summary	Plain-language description of what the notice says. Written by CA Staff for the partner and client to read quickly.
Response	The firm’s drafted reply or submission. Rich text.
Outcome	Final result: Favourable, Partly Favourable, Adverse, Withdrawn, or Pending.
Client Visible	Whether the client can see this notice in their portal. Off by default. Set only after partner decision.
Notice Attachment	The original notice PDF. Attach on the day of receipt.
Response Attachment	The signed response or submission filed with the authority. Update after each submission.

Completed CA Notice form showing all fields filled, with notice and response attachments visible

Notifications

Trigger	Who is notified	Channel
Response Due is 7 days away	Assigned CA Staff, CA Manager	In-app notification
Response Due is 3 days away	Assigned CA Staff, CA Manager	In-app notification
Response Due is 1 day away	CA Manager, CA Partner	In-app notification
Notice status moves to Hearing	CA Partner	In-app notification
Notice marked Client Visible	CA Client	Portal notification

Workspace Access

Desk workspace: Open the Notices shortcut tile from the CA Practice Management workspace. The Compliance Management navigation card group also has a direct link to the CA Notice list. Portal (staff and managers): Go to the Compliance section and open Notices. Managers see all notices across all clients. Staff see only notices assigned to them. Client portal: Clients see notices marked as Client Visible in the Notices section of their portal. They can view the summary and download the response attachment but cannot edit anything.

Best Practices

Log the notice on the day it is received. Delays in logging reduce the time available for a response and risk missing the response due date.
Set the Response Due date from the notice, not from when you plan to respond. This field controls all reminder notifications and the escalation engine.
Set Priority to Critical immediately if the hearing or response window is 7 days or fewer. Critical priority surfaces the notice at the top of every team member’s queue and the Command Centre.
Set Client Visible only after the partner has decided to share. Some notices contain sensitive demand details or ongoing dispute positions that should not be shared with the client until the partner is ready to discuss them.
Close the notice only after the demand is fully settled or withdrawn. Closing early removes the notice from active monitoring. If a payment plan is in place, keep the notice open until all instalments are cleared.
Keep the Response Attachment updated with every submission. If the firm files multiple rounds of replies, each upload replaces the current version and the prior version is retained in the document version history.
Do not use the Summary field for internal notes. The Summary may be visible to the client if the notice is marked Client Visible. Use the Remarks field for internal team communication.

Compliance Tasks for the underlying filing work that a notice may relate to.
Document Management for collecting any additional documents the authority requests.
Reports and Analytics for the Penalty Avoidance report, which tracks demand amounts reduced or withdrawn through your responses.
Client Engagements for the master client record that every notice links back to.

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CA Practice Management

Overview

Who Uses This Feature

Before You Start

Notice Types

Status Lifecycle