What This System Does for Your Clinic
Who Uses This System
The Typical Day at a Clinic
A normal working day flows like this:- The receptionist checks the Open Appointments count on the workspace to see who is expected today
- As patients arrive, vital signs are recorded and the appointment is marked as Checked In
- The doctor opens the patient’s appointment and starts a consultation record (Patient Encounter)
- Inside the consultation, the doctor records symptoms, diagnosis, prescriptions, and any lab tests or procedures needed
- The lab team receives the lab orders and processes the samples
- Results are entered and approved, then sent to the patient
- The billing team reviews completed appointments and creates invoices for all services
- At the end of the day, the Appointments to Bill count should be zero
What Makes This Different from Paper Records
- Every prescription is stored permanently - doctors and staff can see the full history, not just the last visit
- Lab results are linked to the consultation that ordered them, so the doctor sees test results in context
- Appointment reminders are sent automatically - patients receive an SMS before their appointment without the receptionist calling each one individually
- Patients can book appointments online and see their own prescriptions and lab results through the patient portal
- Billing is tied directly to what actually happened - if a lab test was ordered and completed, it shows up in billing automatically
Next Steps
Getting Around
Learn how the workspace is organised and where to find everything
Feature Overview
See all the features with their purpose and connections
Workflow Overview
Understand the full patient journey from arrival to billing
Appointments
Book and manage patient appointments