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The kitchen display is a live board that shows the kitchen team what to make and in what order. It runs at /cafe-ops/kitchen and updates as new orders come in from the storefront and the counter. This page covers how the kitchen works the board.
BIZ Cafe kitchen display board showing order tokens, items, waiting times, payment status, and controls to start or mark orders ready

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Who Uses This Feature

The Cafe Kitchen role is limited to the kitchen display only; it is the single screen this role needs.

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What the Board Shows

Each order appears as a card with its token number, the items to prepare (including any modifier choices and add-ons the guest selected), and the order notes if the guest left any. The card shows the order’s current status and gives the kitchen the controls to advance it. Orders arrive on the board once they are confirmed:
  • Storefront orders paid online arrive when payment completes.
  • Counter orders and pay-at-counter orders arrive when they are placed.

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Working an Order

1

A new order appears

A confirmed order shows on the board with the status New. The kitchen reads the items and notes.
2

Start preparing

When the kitchen begins making the order, they advance it to Preparing. This tells everyone the order is in progress.
3

Mark it ready

When the order is made and ready to collect, the kitchen advances it to Ready. The customer is automatically notified that their order is ready.
Reaching Ready is what triggers the customer notification, so only mark an order ready when it is genuinely ready to hand over.
For the full set of order statuses and what each means, see The Order Journey.

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The Kitchen Ticket

If you prefer a printed docket alongside the screen, BIZ Cafe produces a Cafe Kitchen Ticket print format describing what to prepare. Use it where a physical ticket fits your kitchen workflow better than the screen alone.

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Upstream and Downstream Dependencies

  • The kitchen display depends on orders being placed, from either the storefront or the counter.
  • Advancing an order to Ready feeds the customer notification and signals the counter that the order can be handed over and billed.

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Best Practices

  • Keep the board on a dedicated screen. A wall-mounted display the whole kitchen can see beats checking a phone.
  • Advance statuses in real time. The board is only useful if it reflects reality; move orders to Preparing and Ready as they happen.
  • Read the order notes. Guests use notes for allergies and special requests, so check them before starting.
  • Do not mark ready early. The customer is notified at Ready, and an early notification means a guest arriving to wait.