Who Works With This
Cafe Feedback
A guest can rate the order they placed and leave comments. They do this on the storefront feedback page at/cafe/feedback after collecting their order. Each rating becomes a Cafe Feedback record you can review.
Field Guide: Cafe Feedback
Use feedback to spot trends: a run of low ratings on a particular item or time of day is a signal worth acting on.
Upstream and Downstream Dependencies
- Cafe Feedback depends on an order: a guest leaves feedback against the order they placed. See QR Self-Ordering.
Best Practices
- Read feedback regularly, not just when something goes wrong. Patterns in comments tell you what to improve before ratings drop.
- Read feedback against the day it came from. A run of low ratings at one time of day usually points at a staffing or prep problem rather than the food.
- Follow up on a low rating while it is fresh. The order records the guest’s name and phone, so a same-day call is possible.