> ## Documentation Index > Fetch the complete documentation index at: https://docs.bizaxl.com/llms.txt > Use this file to discover all available pages before exploring further. # Feature Overview > Everything the Point of Sale counter does, from selling and shifts to batch picking, returns, loyalty, offline mode, and multi-terminal management. Point of Sale brings together the day-to-day tools a busy till needs. This page tours what is included so you know what to expect before you start. ## Selling The counter is a full-screen selling surface. You search or scan an item, tap to add it to the cart, adjust quantities, apply the customer, and take payment. It settles across cash, card, and digital modes, and prints or reshares a receipt. You can hold a cart to serve another customer and recall it later. | Capability | What it means for you | | ----------------------- | ------------------------------------------------------------------- | | Search and barcode scan | Find items by name or code, or scan to add instantly. | | Cart and payment | Build a cart, pick a customer, settle in one or more payment modes. | | Held orders | Park a sale and recall it without losing the cart. | | Receipts | Print on a thermal printer or reshare a digital copy. | | Walk-in customer | A default customer is used when no one specific is named. | ## Cash shifts Every selling session runs inside a cash shift. A manager or cashier opens the shift with an opening float, sells against it, and closes it with a counted total at end of day. Closing produces the **Z-Report**, a full breakdown of cash and other payment modes for reconciliation. ## Batch and expiry (pharmacy) When batch tracking and expiry picking are on, the counter sells the nearest-expiry batch first (First Expiry First Out) and refuses to sell an expired pack. A daily alert flags batches approaching expiry so you can act before they become waste. This is what turns the general counter into a pharmacy till. ## Returns and refunds A cashier can refund a past sale within a window you set (for example, 48 hours). The refund records a reversing sale against the original and restores the stock to the correct batch, so your inventory stays accurate. ## Loyalty When loyalty is on, customers accrue points on their purchases and can redeem them at the counter, encouraging repeat visits. ## Offline mode If the connection drops, the counter keeps selling. Each offline sale is queued on the terminal and synced safely when the connection returns, with a guard that prevents a sale from being recorded twice. For controlled products, you can require the counter to be online before they are sold. ## Multi-terminal management Stores with more than one till manage them from a single screen. You add terminals, bind each to a store and an assigned cashier, activate or deactivate them, and watch each terminal's pending-offline-sales count. ## Analytics A built-in analytics view shows sales trends over a window you choose, so a manager can read the day, the week, or the month at a glance. ## Roles | Role | What they do | | ----------- | ------------------------------------------------------------ | | POS Admin | Configures the counter and manages terminals. | | POS Manager | Oversees shifts, analytics, and terminals. | | POS Cashier | Sells, holds orders, runs shifts, and takes returns. | | Pharmacist | Sells with batch and expiry picking on every scheduled line. | ## Next steps Learn the selling flow step by step. Find every screen and who can use it.