> ## Documentation Index > Fetch the complete documentation index at: https://docs.bizaxl.com/llms.txt > Use this file to discover all available pages before exploring further. # Terminals > How to set up and manage multiple billing counters in a footwear store so each counter operates independently under the same POS Profile. A terminal is one billing counter - one till, one device, one cashier. If your footwear store has two counters, you have two terminals. Each terminal operates independently, has its own cashier assigned to it, and maintains its own offline queue. All terminals share the same POS Profile and draw stock from the same warehouse. *** ## Before You Start * You must have the **Admin (POS Admin)** role to add or manage terminals. * The POS Profile that terminals will use must already be configured in BAS. * Terminals are optional. If you have only one counter, you do not need to create a terminal record - the default POS Profile is used automatically. *** ## Accessing Terminals From within the POS at `/pos`, tap **Terminals** in the top navigation bar (visible to Admins only). Terminals screen showing a list of two active terminals with their names, POS Profile, assigned users, and active/inactive badges You can also access terminals from the **PointOfSale workspace** in the Bizaxl back-office, under the Configuration card. *** ## Adding a New Terminal 1. On the Terminals screen, find the **Add Terminal** form at the top 2. Fill in the fields: | Field | What to Enter | | ------------- | ------------------------------------------------------------------------------ | | Terminal name | A clear label for this counter (for example, "Counter 1", "Ground Floor Till") | | POS Profile | The profile this terminal uses (for example, "BIZAXL FOOTWEAR") | | Assigned user | The cashier's login name (optional, but recommended for accountability) | 3. Tap **Add Terminal** 4. The new terminal appears in the list with an **Active** badge Add terminal form with terminal name, POS Profile, and assigned user fields and the Add Terminal button *** ## Activating and Deactivating Terminals Each terminal in the list shows a badge: **Active** (green) or **Inactive** (grey). * Tap the badge to toggle the terminal between active and inactive * Active terminals can be selected by cashiers at login * Inactive terminals are hidden from the terminal picker but the record is preserved Use deactivation instead of deletion when a counter is temporarily closed (for example, during off-season or renovation). *** ## Field Guide: Terminal Record | Field | What It Shows | | ----------------- | ----------------------------------------------------------------- | | Terminal name | The unique name of this counter | | POS Profile | Which profile (warehouse, price list, currency) this counter uses | | Assigned user | The cashier linked to this terminal | | Active / Inactive | Whether this terminal can be selected by cashiers | | Queued | How many offline sales are pending sync for this terminal | *** ## How Cashiers Select a Terminal When a cashier opens the POS for the first time on a new device, a terminal picker appears: Terminal picker modal showing available terminals as selectable cards with terminal name and profile * The cashier selects their counter from the list of active terminals * The selection is saved on that device so the picker does not appear again on the next login * If the cashier wants to switch to a different counter, they tap "Switch register" on the Sell screen If only one POS Profile is configured and no terminals are set up, the system uses the default profile automatically - no picker appears. *** ## The Workspace Shortcut In the **PointOfSale workspace** back-office page, the **Terminals** shortcut in the Quick Access section shows the count of active terminals. Tap it to go directly to the terminal list. *** ## Troubleshooting **The Terminals tab is not visible** You do not have the Admin role. Only POS Admin and System Manager can see and manage terminals. **A cashier cannot find their terminal in the picker** Check that the terminal is set to Active. Inactive terminals do not appear in the picker. **The terminal record was deleted and the cashier is stuck in a "POS not ready" error** The device still has the deleted terminal name stored locally. On the Sell screen, tap "Switch register" and select a valid active terminal (or clear the selection to use the default profile). **The Queued count on a terminal is not going down** The device assigned to that terminal may be offline or the sync failed. Go to the Sync tab on that device to check for errors. **I want to move a cashier from Counter 1 to Counter 2 today** Update the "Assigned user" on Counter 2's terminal record to the new cashier. Then ask the cashier to tap "Switch register" on the Sell screen and select Counter 2. *** ## Best Practices * Give terminals clear, location-based names that any staff member will understand ("Ground Floor - Left Counter" is better than "Terminal 3") * Assign a specific user to each terminal so you can trace any discrepancies in the shift report * Deactivate terminals that are not in use rather than deleting them - deletion removes the record and any associated history reference * When a new device is set up for a counter, have the cashier log in and confirm the terminal picker shows the correct terminal before the first sale * Review the active terminal count in the workspace shortcut badge as part of your daily opening routine to confirm the right number of counters are active *** ## Related Features * [POS Settings](/retail/footwear-retail-pos/pos-settings): Where the Default POS Profile is set (used when no terminal is selected) * [Shift Management](/retail/footwear-retail-pos/shift-management): Each terminal runs its own independent shift * [Offline Mode](/retail/footwear-retail-pos/offline-mode): Each terminal has its own offline queue