> ## Documentation Index
> Fetch the complete documentation index at: https://docs.bizaxl.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Held Orders

> How to park a customer's cart and resume it later so you can serve another customer without losing the first sale.

Sometimes a customer is not ready to pay - they want to try another size, check with a family member, or step away briefly. Instead of losing everything you have already added to the cart, you can park it and serve the next customer. When the first customer is ready, you resume exactly where you left off.

***

## Before You Start

* You must be on the **Sell** screen with items in the cart.
* Held orders are saved on the current device only. They do not sync to other terminals.
* There is no limit on how many carts you can hold at the same time.

***

## How to Park a Cart

1. Make sure the cart has at least one item in it
2. Tap the **Hold** button in the cart footer (next to the Charge button)

<Frame>
  <img src="https://mintlify.s3.us-west-1.amazonaws.com/bizaxloptimizationsllp/images/placeholder-footwear-pos-hold-button.png" alt="Cart footer showing the Hold button next to the Charge button" />
</Frame>

3. A brief message appears: "Cart held - find it under Held Orders"
4. The cart clears automatically so you can serve the next customer

The held cart count badge appears on the **Held** tab in the navigation bar so you can always see how many carts are parked.

***

## How to Resume a Held Cart

When the customer comes back:

1. Tap **Held** in the top navigation bar
2. The Held Orders screen lists every parked cart

<Frame>
  <img src="https://mintlify.s3.us-west-1.amazonaws.com/bizaxloptimizationsllp/images/placeholder-footwear-pos-held-orders-list.png" alt="Held orders screen showing two parked carts with customer name, item count, estimated total, and time parked" />
</Frame>

Each parked cart shows:

* The customer's name (or "Walk-in" if no customer was linked)
* The number of items in the cart and the estimated total
* The time the cart was parked

3. Tap **Resume** on the correct cart
4. You are taken back to the Sell screen with all items and the customer restored exactly as they were

You can then add more items, adjust quantities, or go straight to charging.

***

## How to Discard a Held Cart

If the customer leaves and will not be coming back:

1. Go to the **Held** tab
2. Tap the **trash icon** on the cart you want to remove
3. The cart is deleted immediately

There is no confirmation step, so be sure before you discard.

***

## Field Guide: Held Orders Screen

| Column / Button | What It Shows                                                |
| --------------- | ------------------------------------------------------------ |
| Customer name   | The customer linked to the cart, or "Walk-in"                |
| Items           | Number of line items in the cart                             |
| Estimated total | Sum of line rates × quantities at the time the cart was held |
| Time held       | When the cart was parked                                     |
| Resume          | Restores the cart to the Sell screen                         |
| Trash icon      | Permanently removes the parked cart                          |

***

## Important Notes

* Held orders are stored in the browser on the current device. If the browser is closed or the page is refreshed, held orders may be lost. Always resume or discard held carts before ending your session.
* The prices shown for held carts are estimates. The server re-prices the cart when you tap Charge after resuming, so the final amount may differ if prices or tax rules changed.
* If a customer's loyalty points were loaded when you held the cart, they will be refreshed when you resume.

***

## Troubleshooting

**The Hold button is greyed out**
The cart is empty. Add at least one item before holding.

**I cannot find the parked cart**
Held orders are device-specific. If you are on a different terminal or a different browser session, the cart will not appear. Check the original terminal.

**The estimated total on the held cart looks wrong**
This is a client-side estimate. The actual total is confirmed by the server when you tap Charge. Do not rely on the held cart total for quoting a price to the customer.

***

## Best Practices

* Tell the customer "I have held your cart - just come back to this counter when you are ready" so they know which cashier to return to
* Do not hold too many carts at once on a busy day - it becomes hard to match the right cart to the right customer
* If a customer returns after a long time (for example, the next day), it is better to start a fresh cart as prices may have changed
* Always discard any carts you are sure will not be resumed to keep the Held Orders screen clean

***

## Related Features

* [Making a Sale](/retail/footwear-retail-pos/selling): The main selling screen where Hold is triggered
* [Offline Mode](/retail/footwear-retail-pos/offline-mode): How carts behave when the internet is down