> ## Documentation Index
> Fetch the complete documentation index at: https://docs.bizaxl.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Getting around Insurance Advisor

> How to log in and find your way around the advisor portal and the customer portal.

Insurance Advisor has two web portals: one for staff (admins and advisors) and one for
customers (policyholders). Which one you land on is decided automatically by who you
are, so you always arrive in the right place.

## Logging in

<Steps>
  <Step title="Open the login page">
    Go to your agency's Insurance Advisor address and sign in with the email and
    password you were given.
  </Step>

  <Step title="Let the system route you">
    Staff (admins and advisors) are taken to the advisor portal. Customers are taken to
    the customer portal. You do not need to pick.
  </Step>

  <Step title="Reset your password if needed">
    If you are a new customer, an admin can either set your portal password for you when
    they add or convert your lead (so you can sign in straight away), or send you a reset
    link so you can choose your own before your first sign-in.
  </Step>
</Steps>

<Info>
  Customers are portal-only users: your login gives you the customer portal and nothing
  else. Staff logins open the advisor portal.
</Info>

## The advisor portal (staff)

This is the workspace for admins and advisors. Advisors see only their own book of
business; admins see everything across the agency, plus two areas that are admin-only.

<CardGroup cols={2}>
  <Card title="Dashboard" icon="gauge">
    Your landing page, with key numbers and an overview of your pipeline.
  </Card>

  <Card title="Updates" icon="rss">
    A single activity feed across the whole agency (new and converted leads,
    applications, issued policies, payments, service requests, and feedback), with
    category and date filters. Admin-only.
  </Card>

  <Card title="Leads" icon="filter">
    Your prospects. Open a lead to log a call, record a follow-up, and move it along the
    pipeline.
  </Card>

  <Card title="Customers" icon="users">
    Your clients. Open a client to see their details, policies, and KYC.
  </Card>

  <Card title="Agents" icon="user-tie">
    The agency's advisors and their performance. Admin-only.
  </Card>

  <Card title="Tasks" icon="list-check">
    Your to-do list of follow-ups, renewals, and document work.
  </Card>

  <Card title="Need Analysis" icon="chart-line">
    Assess a client's coverage needs and gap. An admin can assign any advisor here; an
    advisor's own form is set to themselves.
  </Card>

  <Card title="Sales Illustration" icon="table-columns">
    Compare plans side by side with projected premiums and maturity values.
  </Card>

  <Card title="E-Application" icon="file-signature">
    File a proposal for a lead with nominees, health declarations, and the client's
    consent, and carry it through submit, review, and approval right on the page.
    Submitting it turns the lead into a client with a portal login; when it is approved
    the policy is issued for you, with a shortcut to record the first premium.
  </Card>

  <Card title="KYC Upload" icon="id-card">
    Upload and verify a client's KYC documents.
  </Card>

  <Card title="Products" icon="box">
    Browse the plan catalog (admins can create and edit plans).
  </Card>

  <Card title="Policies" icon="shield-halved">
    The policies in your book, with their status and key dates.
  </Card>

  <Card title="Commissions" icon="indian-rupee-sign">
    The commission you have earned, with tax and net amounts.
  </Card>

  <Card title="Payments" icon="receipt">
    Record premium payments and review collections.
  </Card>

  <Card title="Service Requests" icon="headset">
    Requests raised by your clients (address, contact, or nominee changes). View one and
    set its status: the update reflects back to the client's portal.
  </Card>

  <Card title="Feedback" icon="comment-dots">
    Client compliments, complaints, and suggestions to respond to.
  </Card>

  <Card title="Notifications" icon="bell">
    Alerts about your clients, policies, and commissions.
  </Card>

  <Card title="Profile" icon="address-card">
    Your public digital-card microsite: bio, specializations, highlighted plans, and
    testimonials.
  </Card>
</CardGroup>

### A typical advisor flow

<Steps>
  <Step title="Qualify the lead">
    Open a lead from **Leads**, log your call, and move it through Contacted, Qualified,
    and Proposal.
  </Step>

  <Step title="Analyze and illustrate">
    Run a **Need Analysis**, then build a **Sales Illustration** to recommend a plan.
  </Step>

  <Step title="File the application">
    Complete an **E-Application** with nominees and the client's consent, and submit it.
  </Step>

  <Step title="Issue and collect">
    Once the application is approved a policy is created. Record premiums under
    **Payments**, and your commission appears under **Commissions**.
  </Step>
</Steps>

## The customer portal (policyholders)

This is your self-service portal. You only ever see your own records.

<CardGroup cols={2}>
  <Card title="My Policies" icon="shield-halved">
    All your policies. Open one to see its full detail.
  </Card>

  <Card title="Explore Plans" icon="magnifying-glass">
    Browse the plans on offer with their key features. Open a plan to see its detail.
  </Card>

  <Card title="My Applications" icon="file-lines">
    The applications made for you and where each one is in the process.
  </Card>

  <Card title="My Advisory" icon="chart-line">
    The needs assessment and plan illustration your advisor prepared for you.
  </Card>

  <Card title="Invoices" icon="receipt">
    Your premium invoices and receipts, ready to download.
  </Card>

  <Card title="Nominees" icon="user-plus">
    The nominees on your policies. Request a change when you need to.
  </Card>

  <Card title="Service Requests" icon="headset">
    Raise a request such as an address, contact, or nominee change, and track its
    progress.
  </Card>

  <Card title="KYC Verification" icon="id-card">
    Submit or update your KYC details and documents.
  </Card>

  <Card title="Feedback" icon="comment-dots">
    Send a compliment, complaint, or suggestion to your advisor.
  </Card>

  <Card title="Notifications" icon="bell">
    Updates about your policies and the requests you have raised.
  </Card>

  <Card title="My Profile" icon="user">
    Keep your own contact details up to date.
  </Card>
</CardGroup>

<Info>
  Some fields are managed by your advisor for compliance and are shown as read-only on
  your side, such as your KYC verification status and your assigned advisor. You can
  always update your own contact and profile details.
</Info>

### A typical customer flow

<Steps>
  <Step title="Check your policies">
    Open **My Policies** and select a policy to review its cover, premium, and dates.
  </Step>

  <Step title="Download an invoice">
    Go to **Invoices** and download the premium receipt you need.
  </Step>

  <Step title="Raise a request">
    Use **Service Requests** for a change (for example a nominee or address update) and
    follow it through to completion.
  </Step>
</Steps>