> ## Documentation Index > Fetch the complete documentation index at: https://docs.bizaxl.com/llms.txt > Use this file to discover all available pages before exploring further. # Feature overview > A guided tour of what Insurance Advisor does, grouped by the three types of user: admin, advisor, and customer. Insurance Advisor covers the whole life of an insurance relationship, from the first phone call to a settled claim, and it presents each part of that work to the right person. This page walks you through what the product does, grouped by who does it, so you can see where your day-to-day work fits. Want the one-glance summary instead? The [Datasheet](./datasheet) gathers the whole product onto a single scannable page. Everything is organized around clear record types (leads, customers, products, applications, policies, payments, commissions, claims, and more). The system does the routine calculation for you: it scores leads, works out premiums and maturity values, builds premium schedules, raises invoices, books commissions, and flags policies that are due for renewal or at risk of lapsing. ## What each user type does Runs the agency back-office. Sees every advisor, client, and policy, owns the product catalog, converts leads, and configures the agency. The front-line salesperson (also called an agent). Works a personal book of leads and clients from first contact to issued policy and paid commission. The policyholder. Uses a self-service portal to view policies, download documents, manage nominees, complete KYC, and raise requests. ## For the admin As an admin you have oversight of the whole agency and the levers to run it. Turn an agreed lead into a client with a portal login, and assign the advisor who will look after them. See [Leads and conversion](./leads-and-conversion). Create and edit the plans your advisors sell, across insurer companies and insurance types. See [Product catalog](./product-catalog). Review a submitted proposal and approve it to issue a policy. Move a claim through review, approval, and settlement. Track every advisor's earned commission and mark it paid. Set commission and tax defaults, grace and free-look windows, GST treatment, and the scoring weights that drive lead priority and lapse risk. ## For the advisor As an advisor you work your own book of business end to end. You see only your own leads, clients, policies, and commissions, never another advisor's. Capture prospects, log every call, and move a lead through the pipeline. See [Leads and conversion](./leads-and-conversion). Run a Need Analysis, build a Sales Illustration, and file an E-Application. See [Advisory tools](./advisory-tools). Complete a client's KYC and keep their record current. Follow each policy through its lifecycle and download its statement. See [Managing policies](./managing-policies). Record a premium payment and watch your commission accrue. See [Premiums and commissions](./premiums-and-commissions). Keep your digital-card microsite (bio, specializations, highlighted plans, and testimonials) up to date. ## For the customer As a policyholder you have a portal built just for you, and you only ever see your own records. View every policy and download its statement, plus a portfolio summary of all your cover. See [Customer self-service](./customer-self-service). Download a PDF receipt for every premium you have paid, with its GST breakup. Review who is nominated on each policy and request a change (shares must total 100%). Submit or update your KYC with your PAN and the last four digits of your Aadhaar. Raise a service request and send a compliment, complaint, or suggestion. See who your assigned advisor is and how to reach them. Opt in to get messages when a policy is issued, a payment is received, a service request moves, or a premium falls due. Nothing is sent without your consent. Your agency can also print formal copies of your documents on letterhead, such as a **Policy Certificate** or a **Premium Receipt**, and share them with you. ## How the pieces connect An advisor captures and qualifies a lead. When the client agrees on a call, an admin converts the lead into a customer with a portal login and assigns an advisor. The advisor runs a Need Analysis and Sales Illustration, then files an E-Application. On approval the application becomes a policy with a premium schedule and nominees. Each premium payment raises an invoice and books the advisor's commission (first year on the first payment, renewal thereafter). The policyholder logs in to view policies, download documents, manage nominees, complete KYC, and raise requests. Compliance guardrails run throughout: nominee shares must add up to 100%, a minor nominee needs an appointee, only the last four digits of a client's Aadhaar are ever stored, and an application needs the client's consent before it can be submitted. ## Best practices * **Know your lane.** Advisors work their own book; admins own conversion, the catalog, approvals, and settings. If an action is missing for you, it is likely reserved for the other role. * **Follow the flow.** Each stage feeds the next, so working in order (lead, analysis, application, policy, payment) keeps every downstream record accurate. * **Lean on the automation.** Scores, schedules, invoices, and commissions are calculated for you. Trust them, and act on the alerts the system raises.