> ## Documentation Index
> Fetch the complete documentation index at: https://docs.bizaxl.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Guest Feedback

> Capture how guests rate their orders in BIZ Cafe - star ratings and comments left on the storefront after collection, and what to watch for in them.

BIZ Cafe lets a guest rate the order they placed and leave comments about it. Feedback is the one channel where guests tell you how you are doing in their own words, so it is worth reading regularly. This page covers where feedback comes from and how to work with it.

<Frame>
  <img src="https://mintlify.s3.us-west-1.amazonaws.com/bizaxloptimizationsllp/images/placeholder-cafe-feedback.png" alt="List of guest feedback records showing the order, star rating, and comments" />
</Frame>

***

## Who Works With This

| Role               | What They Do Here                                            |
| ------------------ | ------------------------------------------------------------ |
| **Guest customer** | Leaves feedback on an order through the storefront           |
| **Cafe Admin**     | Reviews the feedback that comes in and acts on what it shows |

***

## Cafe Feedback

A guest can rate the order they placed and leave comments. They do this on the storefront feedback page at `/cafe/feedback` after collecting their order. Each rating becomes a **Cafe Feedback** record you can review.

### Field Guide: Cafe Feedback

| Field             | Description                            |
| ----------------- | -------------------------------------- |
| **Order**         | The order the feedback is about        |
| **Customer Name** | The name of the customer, if captured  |
| **Rating**        | The score the customer gave. Required  |
| **Comments**      | Any written comments the customer left |
| **Submitted At**  | When the feedback was submitted        |

Use feedback to spot trends: a run of low ratings on a particular item or time of day is a signal worth acting on.

***

## Upstream and Downstream Dependencies

* **Cafe Feedback depends on an order**: a guest leaves feedback against the order they placed. See [QR Self-Ordering](/hospitality-leisure/cafe/qr-self-ordering).

***

## Best Practices

* **Read feedback regularly, not just when something goes wrong.** Patterns in comments tell you what to improve before ratings drop.
* **Read feedback against the day it came from.** A run of low ratings at one time of day usually points at a staffing or prep problem rather than the food.
* **Follow up on a low rating while it is fresh.** The order records the guest's name and phone, so a same-day call is possible.