> ## Documentation Index > Fetch the complete documentation index at: https://docs.bizaxl.com/llms.txt > Use this file to discover all available pages before exploring further. # General Clinic > A complete guide to running your clinic using Bizaxl - from booking appointments and recording consultations to managing prescriptions, lab tests, and billing. Running a busy clinic involves many moving parts: booking patients, recording what the doctor observed, writing prescriptions, ordering lab tests, tracking results, and making sure every service gets billed. When these tasks happen on paper or in disconnected spreadsheets, things get missed and staff spend too much time searching for information instead of helping patients. The Bizaxl clinic system brings everything into one place. The receptionist books appointments, the doctor writes the consultation record with symptoms, diagnosis, and prescriptions, the lab processes the ordered tests, and billing handles the invoice - all linked to the same patient record. *** ## What This System Does for Your Clinic | Task | How the System Helps | | ------------------------------ | ------------------------------------------------------------------------------------------------- | | Booking appointments | Patients can be booked against a doctor's specific time slots; the system prevents double-booking | | Recording consultations | The doctor records symptoms, diagnosis, and treatment in a structured consultation record | | Writing prescriptions | Prescriptions are recorded inside the consultation and can be printed or emailed to the patient | | Ordering lab tests | Lab orders are placed in the consultation and flow directly to the lab team | | Storing clinical notes | Separate clinical notes can be added at any time to a patient's record | | Processing lab results | Results are entered and approved before being sent to the patient | | Performing clinical procedures | Minor procedures (injections, dressings, ECG) are tracked and billed separately | | Diagnostic imaging reports | Imaging and investigation results are stored as structured diagnostic reports | | Managing inpatients | Patients admitted overnight are tracked with bed assignment and medication orders | | Billing | Every service - consultation, lab test, procedure - is linked to the patient's billing record | | Patient self-service | Patients can book appointments and view prescriptions and lab results online | *** ## Who Uses This System | Role | What They Do | | -------------------------------- | ------------------------------------------------------------------------ | | Healthcare Administrator | Manages system configuration, billing, overall operations | | Healthcare Practitioner (Doctor) | Records consultations, writes prescriptions, orders tests and procedures | | Nursing User | Records vital signs, manages nursing tasks, administers medications | | Laboratory User | Processes lab test samples and enters results | | LabTest Approver | Reviews and approves lab results before they are released | | Patient | Books appointments online, views prescriptions and lab results | *** ## The Typical Day at a Clinic A normal working day flows like this: 1. The receptionist checks the **Open Appointments** count on the workspace to see who is expected today 2. As patients arrive, vital signs are recorded and the appointment is marked as **Checked In** 3. The doctor opens the patient's appointment and starts a **consultation record** (Patient Encounter) 4. Inside the consultation, the doctor records symptoms, diagnosis, prescriptions, and any lab tests or procedures needed 5. The lab team receives the lab orders and processes the samples 6. Results are entered and approved, then sent to the patient 7. The billing team reviews completed appointments and creates invoices for all services 8. At the end of the day, the **Appointments to Bill** count should be zero *** ## What Makes This Different from Paper Records * Every prescription is stored permanently - doctors and staff can see the full history, not just the last visit * Lab results are linked to the consultation that ordered them, so the doctor sees test results in context * Appointment reminders are sent automatically - patients receive an SMS before their appointment without the receptionist calling each one individually * Patients can book appointments online and see their own prescriptions and lab results through the patient portal * Billing is tied directly to what actually happened - if a lab test was ordered and completed, it shows up in billing automatically *** ## Next Steps Learn how the workspace is organised and where to find everything See all the features with their purpose and connections Understand the full patient journey from arrival to billing Book and manage patient appointments